We are looking for a dedicated Customer Service Advisor to join our dynamic team. As a Customer Service Advisor within our company, you will be the first point of contact for our customers, providing exceptional assistance and solutions to their needs. Your role is crucial to maintaining our reputation for top-notch customer service.

Responsibilities

• Respond to phone calls, emails, and customer inquiries in a professional and courteous manner.
• Provide information and guidance on our products and services, ensuring full understanding and customer satisfaction.
• Manage customer complaints and concerns effectively, finding solutions and ensuring proper follow-up.
• Collaborate with other departments to resolve customer issues and enhance their experience.
• Maintain accurate records of customer interactions and actions taken.
• Participate in regular training to stay up-to-date on products, services, and procedures.

Minimum qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role is a plus.
• Excellent oral and written communication skills.
• Empathy and active listening skills.
• Ability to effectively problem-solve and handle delicate situations.
• Proficiency in computer tools and customer relationship management (CRM) systems.

How To Apply

If you are passionate about customer service, possess the required skills, and wish to contribute to our team’s excellence, we encourage you to apply. Please send your resume and a cover letter to https://www.quickjobs.agency/submit-resume/. Be sure to indicate « Application for the Customer Service Advisor position » in the subject line of your email. We look forward to receiving your application and exploring the opportunity to work together to provide exceptional customer experiences.